Returns & Refunds
Easy returns and hassle-free refunds for your peace of mind
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Items must be unused and in original condition
Original packaging must be intact
Must be returned within 30 days of delivery
Proof of purchase required
Follow these simple steps to return your item:
Contact our customer service team
Pack the item securely in original packaging
Ship the item back to our warehouse
Receive your refund within 5-7 business days
Important dates to remember:
Return Window
30 days from delivery
Processing Time
3-5 business days after we receive your return
Refund Time
5-7 business days to your original payment method
Refunds will be issued to your original payment method:
Credit/Debit Card
Refund to your card within 5-7 business days
E-Wallet
Refund to your e-wallet within 3-5 business days
COD Orders
Bank transfer or store credit
The following items cannot be returned:
Personal care items that have been opened
Perishable goods
Digital products
Items marked as final sale
How do I start a return?
Contact our customer service via WhatsApp or email to initiate your return. We'll provide you with a return authorization and instructions.
Who pays for return shipping?
If the return is due to our error (wrong item, defective), we cover shipping. For change of mind returns, customer pays return shipping.
Can I exchange an item?
Yes! Contact us to arrange an exchange. We'll help you get the right item quickly.
What if my item is defective?
Please contact us immediately with photos of the defect. We'll arrange a replacement or full refund at no cost to you.
Need Help with a Return?
Contact our support team and we'll assist you right away.
Contact our support team and we'll assist you right away.